OYO Rooms Faces Consumer Court Orders for Cancelled Bookings and Misleading Listings

OYO Rooms, India's largest budget hotel aggregator, has been the subject of persistent consumer complaints about its service quality and business practices. The most common issues include:

**Last-minute cancellations:** Consumers arrive at hotels only to find their booking has been cancelled by OYO or the hotel, leaving them stranded — often in unfamiliar cities, late at night, with families. OYO's refund process in such cases is slow and often inadequate to cover the cost of finding alternative accommodation at short notice.

**Misleading listings:** Room photos and descriptions on the OYO app frequently don't match reality. Consumers booking based on pictures of clean, modern rooms arrive to find poorly maintained, unhygienic accommodations with broken amenities.

**Hidden charges:** Hotels add charges not mentioned in the OYO listing, including charges for extra guests, early check-in/late check-out, and "amenity fees." When consumers complain to OYO, the company often disclaims responsibility, blaming the hotel partner.

**Refund difficulties:** Consumers report extreme difficulty in obtaining refunds, with customer service directing them through endless loops of automated responses, chatbots, and unfulfilled promises of callbacks.

Several consumer forums have ordered OYO to compensate customers for these deficiencies, but the company's high complaint volume suggests systemic issues rather than isolated incidents.