Every case documented on The Consumer Story — searchable and filterable by category and status.
Real estate giant Amrapali collected thousands of crores from homebuyers but diverted funds to shell companies, leaving 42,000 families without homes they had paid for.
India's largest ed-tech company was accused of aggressively selling expensive courses to low-income families, withholding refunds, and facilitating high-cost lending through partner NBFCs.
Real estate developer Unitech collected money from 30,000+ homebuyers for apartments across multiple projects but failed to deliver, diverting funds to other businesses.
India's largest real estate developer DLF was penalized Rs 630 crore by the Competition Commission for abuse of dominant position and ordered by NCDRC to compensate buyers for unfair one-sided contract terms.
Jaypee Infratech collected money from over 20,000 homebuyers for its Wish Town project in Noida but failed to deliver for years, forcing Supreme Court intervention and insolvency proceedings.
Over 900 sub-postmasters were wrongly prosecuted based on a faulty Fujitsu IT system, with many imprisoned, bankrupted, and some taking their own lives — the UK's worst miscarriage of justice.
UK banks mis-sold Payment Protection Insurance to millions of customers who didn't need it, couldn't use it, or didn't know they had it — resulting in £38 billion in compensation.
Wells Fargo employees opened approximately 3.5 million unauthorized bank and credit card accounts in customers' names to meet aggressive sales targets, charging fees on accounts customers never requested.
Regulators found Volkswagen installed 'defeat devices' in 11 million diesel vehicles worldwide that manipulated emissions tests while emitting up to 40x legal pollution limits during normal driving.
FTX, one of the world's largest crypto exchanges, collapsed after an estimated $8 billion in customer funds were secretly funneled to founder Sam Bankman-Fried's hedge fund Alameda Research.
WhiteHat Jr used fabricated success stories of child prodigies and fake advertisements to sell expensive coding courses to parents of young children.
Insurance companies across India systematically deny legitimate health and life insurance claims using technical loopholes, forcing families to fight in consumer courts.
Flipkart has faced numerous consumer court orders for delivering fake products, wrong items, and refusing refunds, with consumers receiving soap bars instead of phones.
Airtel Payments Bank was found to have opened bank accounts for millions of users without explicit consent using their Aadhaar details, and diverted LPG subsidies into these unauthorized accounts.
Consumer courts rejected Amazon's defense that it is 'just a marketplace' and held it liable for counterfeit and wrong products delivered to consumers by sellers on its platform.
MakeMyTrip withheld refunds for COVID-cancelled bookings, offered only credits/vouchers, and charged cancellation fees for flights cancelled by airlines — not by consumers.
Budget hotel aggregator OYO has faced numerous consumer cases for last-minute booking cancellations, rooms not matching descriptions, refund denials, and misleading pricing.
Multiple consumer courts ordered Ola and Uber to compensate riders for excessive surge pricing, ride cancellations, and overcharging through opaque pricing algorithms.
Facebook violated a 2012 consent decree by allowing Cambridge Analytica to harvest data of 87 million users without consent, resulting in the largest privacy fine in FTC history.
Equifax failed to patch a known security vulnerability, leading to a massive data breach exposing Social Security numbers, birth dates, and addresses of 147 million Americans.
Epic Games used dark patterns to trick Fortnite players, including children, into making unwanted purchases and violated children's privacy laws (COPPA).
The UK Court of Appeal ruled that car dealers received secret commissions from finance companies, potentially affecting millions of car buyers and creating liability of up to £30 billion.
29 energy suppliers collapsed during the 2021-2022 energy crisis after Ofgem's lax regulation allowed undercapitalized companies to operate, with the £2.7 billion bailout cost passed to all energy bill-payers.
Indian telecom companies have been repeatedly ordered to refund customers for unauthorized value-added service (VAS) charges, data deductions, and misleading plan descriptions.
Food delivery giant Zomato has faced consumer court orders for delivering contaminated food, wrong orders, and refusing compensation when customers fell ill.
Indian banks have been ordered by consumer courts to refund unauthorized charges including minimum balance penalties, SMS alert fees, and account maintenance charges imposed without clear consent.
Air India faced multiple consumer court orders for denied boarding, flight cancellations without notice, lost luggage, and rude behavior toward passengers.
Payday lender Wonga collapsed after being forced to pay £220 million in compensation for lending to people who could never afford to repay, charging interest rates of up to 5,853% APR.
British Gas was fined after its debt collection agents forcibly installed prepayment meters in the homes of vulnerable customers, including elderly and disabled people, during a cost-of-living crisis.
Navient steered struggling student loan borrowers into costly forbearance instead of affordable repayment plans, causing them to pay far more than necessary.
Google continued tracking users' locations even after they turned off 'Location History,' because a separate hidden setting still collected the data.
Southwest's catastrophic operational failure during December 2022 stranded 2 million passengers with 17,000 canceled flights, earning the largest airline penalty in DOT history.
A fraud ring within HBOS deliberately pushed small business customers into financial distress, then steered them to a corrupt consultancy that stripped their assets. Six people were jailed for a combined 47 years.
The FTC sued Amazon alleging it used manipulative design to enroll consumers into Prime subscriptions without clear consent and made cancellation intentionally difficult.
Vonage made it extremely difficult for customers to cancel service, charged hidden fees, and continued billing customers after they attempted to cancel.
Dish Network and its telemarketers made millions of illegal robocalls to numbers on the Do Not Call Registry to sell satellite TV subscriptions.
9 million Kia and Hyundai vehicles lacked basic anti-theft technology, leading to a viral theft trend and skyrocketing car thefts nationwide.
A series of massive data breaches at T-Mobile exposed names, Social Security numbers, and driver's license information of over 76 million customers.
Thames Water has been repeatedly fined for illegally dumping raw sewage into rivers and waterways while paying billions in dividends to shareholders and loading up on debt.
TSB's catastrophic IT migration locked up to 1.9 million customers out of their bank accounts for weeks, with some seeing other people's account details. Fraudsters exploited the chaos.
Ryanair systematically obstructed passenger refunds for cancelled flights during COVID-19, offering only vouchers and making the cash refund process deliberately difficult.
PCH used dark patterns to deceive consumers — particularly older adults — into believing that purchasing products would increase their chances of winning sweepstakes prizes.
91,000 UK Volkswagen diesel vehicle owners received compensation after the company admitted installing defeat devices that manipulated emissions tests.
Hackers accessed personal and financial details of 420,000 BA customers through a skimming attack on the website and app, resulting in a major GDPR fine.
Norton Motorcycles CEO Stuart Garner misappropriated £14 million from employee pension funds, investing the money in his own businesses instead of securing workers' retirement savings.
Vodafone failed to credit over 10,000 pay-as-you-go customers' accounts correctly and mishandled thousands of complaints, earning Ofcom's largest fine at the time.
The CMA investigated whether Tesco's Clubcard pricing creates a misleading impression of savings by inflating non-Clubcard prices to make discounts appear larger than they really are.